Commercial & Residential Cleaning — Newcastle & North East England
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Client Case Studies

Real results for
North East businesses

How Alder has helped offices, retailers, property managers, and developers across the North East maintain clean, compliant, and well-managed commercial premises.

Office Cleaning

City centre office of 60 staff — maintaining a daily cleaning standard without disruption

Location
Newcastle City Centre
Sector
Professional Services
Service
Daily Office Cleaning
Contract
Rolling Monthly

The challenge: The client had experienced inconsistent standards from their previous cleaning contractor — standards varied by operative, issues were slow to be resolved, and out-of-hours scheduling was unreliable.

What Alder delivered: A daily 6am clean with a consistent two-person allocated team. Direct WhatsApp contact for the office manager. Standard operating procedure document produced for the site within the first week.

"The difference was immediate. Same team, same standard, every morning. Exactly what we needed."

Sarah T.
Office Manager
Post-Construction

Post-build sparkle clean for a new retail unit — delivered in 36 hours to hit handover

Location
Gateshead
Sector
Retail Development
Service
Post-Construction Clean
Turnaround
36 Hours

The challenge: A commercial developer needed a complete post-build clean on a new 3,200 sq ft retail unit within a tight window before a pre-agreed handover date.

What Alder delivered: A four-person team over two evenings — construction dust removal, floor scrubbing and treatment, window clean, fixture clean-down, and removal of all protective coverings. Handover achieved on schedule.

"They mobilised immediately, worked overnight, and the finish was exactly right. We use Alder for all our North East sites now."

R. Jackson
Project Manager, Commercial Developer
Property Management

Multi-site commercial property manager — one contractor, three premises, consistent standards

Location
Sunderland & Durham
Sector
Property Management
Service
Commercial Cleaning Contract
Sites
3 Properties

The challenge: A property manager responsible for three commercial properties across two locations wanted to consolidate from multiple cleaning contractors into a single contract with centralised reporting.

What Alder delivered: A single consolidated contract with one account contact, weekly reporting, and allocated teams at each property. Savings against the combined cost of three separate contractors.

"One invoice, one contact, consistent standards across all three sites. It's exactly what we'd been looking for."

M. Patel
Commercial Property Manager
Hospitality

Restaurant switching from ad-hoc to weekly contract — hygiene improved, costs reduced

Location
Newcastle
Sector
Restaurant / Hospitality
Service
Weekly Kitchen Deep Clean
Result
5* EHO Rating

The challenge: A busy Newcastle restaurant had been using ad-hoc deep cleaning and struggling to maintain consistent kitchen hygiene between visits. An EHO inspection had flagged concerns.

What Alder delivered: A weekly commercial kitchen deep clean — canopy, extract, floors, equipment, and surfaces — with COSHH documentation provided after each visit. Next EHO inspection resulted in a 5-star food hygiene rating.

"After the first month we noticed the difference. The kitchen inspection went perfectly and we've stayed on the weekly contract ever since."

James R.
Restaurant Manager, Newcastle

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